User Guide

Privacy Policy

Date of Implementation: 2023. 07. 24

  • All personal information handled by the RETECH Co., Ltd. (hereinafter referred to as the “RETECH”) is collected, retained and processed in compliance with related laws on the protection of personal information, including the Personal Information Protection Act.
  • Any changes to the privacy policy shall be announced in the announcements section of the website.
Labeling of major items of personal information

  • Items of personal information/Purpose of processing/Period of retention

  • Provision of Personal Information to the Third Parties

  • Personal Information Protection Manager and Officer

  • Rights/obligations of information holders, and exercising of rights

  • Destruction of personal information

  • Measures to ensure safety of personal information

  • Matters concerning installation, operation and rejection of automatic personal information collecting device

  • Handling of infringement of rights

  • Change of processing policy

Table of Contents
The privacy policy of RETECH is structured as follows:

※ Click on each item in the table of contents to navigate to the corresponding section.

1. Items of personal information/Purpose of processing/Period of retention

The company collects and processes personal information for the following purposes. The processed personal information will not be used for purposes other than those specified. In case of any changes to the purpose of use, the company will take necessary measures, such as obtaining separate consent from users.

Items of personal information Purpose of processing Period of retention
Customer’s name, location, contact information, e-mail Contact Us Online The collected information will be immediately destroyed after achieving the purpose of use, or if retention is necessary, it will be retained and used for up to two years.

2. Provision of Personal Information to the Third Parties

The company will not provide the collected personal information to the third parties without the consent of users. However, personal information may be provided to the third parties under the following circumstances:

  • Where separate consent has been obtained from data subjects
  • Where stipulated by law or where necessary to comply with legal obligations
  • Where it is clearly recognized as explicitly necessary to protect the life, body or property of a data subject or a third party from impending danger, when the data subject or his/her legal representative is incapable of communicating intention or it is impossible to obtain prior consent due to unknown addresses, etc.
  • Where personal information is provided in a form that makes it impossible to identify a specific individual, as necessary for purposes such as compiling statistics, academic research, etc.
  • Where it is impracticable to perform relevant duties provided for in other statutes unless personal information is provided for any purpose other than its original purpose or is provided to a third party, with the relevant case having been deliberated on and determined by the Personal Information Protection Commission
  • Where it is necessary to provide personal information to a foreign government or an international organization to implement treaties or other international agreements
  • Where it is necessary to investigate a crime and to file, undergo and maintain prosecution
  • Where it is necessary for a court to proceed with a trial
  • Where it is necessary to enforce a sentence, custody or protective order that has been imposed

3. Personal Information Protection Manager and Officer

    • The company appoints a personal information protection manager and an officer to oversee the tasks related to the processing of personal information and to handle complaints and remedies concerning personal information processing.
Classification Name Department Tel Fax Email
Personal Information Protection Manager Bae Sango Management Support Office 044-715-7201(220) 070-5106-0635 sangoh.bae@retech.kr
Personal Information Protection Officer Kim Yeongsu Management Support Office 044-715-7201(226) 070-5106-0635 youngsu.kim@retech.kr
  • Data subjects (users) can contact the personal information protection manager for any inquiries, complaints, or remedies related to the protection of personal information that may arise while using the company's services (or business).

4. Rights/obligations of information holders, and exercising of rights

Data subjects have the right to access, correct, delete, and request the suspension of processing of their personal information provided to the company.

  • Information holders can exercise rights at any time, including requests to view, modify, delete, or suspend processing of personal information provided to the RETECH. Personal information can be viewed or modified by contacting the privacy officer and person-in-charge via a written request, e-mail, or fax. Requests shall be promptly addressed after identity verification.
  • Personal information shall not be used or provided until corrections requested by information holders have been reflected.
  • Information holders may withdraw their consent to the collection and use of personal information, and request deletion or suspension of processing. Such requests shall be promptly addressed by the privacy officer and person-in-charge after identity verification.

5. Destruction of personal information

RETECH shall promptly destroy personal information for which the period of retention has expired or the purpose of processing has been achieved. If personal information is to be retained thereafter pursuant to related law, such information shall be transferred to a separate database or stored in a separate location.

  • Destruction procedures
    • A.Destruction of personal information
      Personal information for which the period of retention has passed shall be promptly destroyed on the end date.
    • B.Destruction of personal information files
      Personal information files shall be promptly destroyed when the processing of personal information is deemed unnecessary due to attainment of specified purpose, abolishment of related services, or end of business.
  • Method of destruction
    • A.RETECH shall use low-level formatting to prevent restoration of personal information stored in electronic form, and shred or burn personal information stored as paper documents.

6. Measures to ensure safety of personal information

RETECH takes the necessary measures, as provided below, to ensure safety when processing personal information.

  • Managerial measures: Establishment and implementation of internal management plans, regular education on privacy protection of members, etc.
  • Technical measures: Management of access rights to personal information processing system, encryption, installation of security program, etc.
  • Physical measures: Access control to places where personal information is stored, such as computer room and archives

7. Matters concerning installation, operation and rejection of automatic personal information collecting device

The company uses “cookies,” which store and retrieve usage information of data subjects on the website. Cookies are small pieces of information sent by the server (HTTP) used to operate the website to the user's computer browser and are stored on the user's PC's hard disk.

  • Purpose of cookies
    Cookies are used to analyze frequency and time of visit, determine interests of information holders, and track user activity.
  • How to block cookies
    • A.Information holders have the right to choose whether or not to allow cookies. Web browsers can be set to allow all cookies, to ask every time when accepting cookies, or to block all cookies.
    • B.Browser settings
      • (Edge browser): At the top, click Settings > Cookies and site data > Allow sites to save and read cookie data (recommended)
      • (Chrome browser): At the top right, click More > Settings > Advanced > Privacy and security > Site settings > Cookies > Allow sites to save and read cookie data (recommended)

8. Handling of infringement of rights

Information holders may request dispute resolution or counseling to the Personal Information Dispute Mediation Committee or KISA Personal Information Infringement Report Center to seek remedy for damages caused by privacy infringement.

  • Personal Information Dispute Mediation Committee: 1833-6972, (www.kopico.go.kr)
  • Personal Information Infringement Report Center: (Without country code)) 118, (privacy.kisa.or.kr)
  • Cybercrime Investigation Division, Prosecution Service: (Without country code)) 1301, (www.spo.go.kr)
  • Cyber Investigation Bureau, Korea National Police Agency: (Without country code)) 182, (cyberbureau.police.go.kr)

9. Change of processing policy